Question 1

COVID Vaccination Policy

Accepted Answer

Effective May 2, we’ll no longer require that Twilions are vaccinated to attend a Twilio event (unless the venue or local government requires it).   We are requiring all in-person attendees take a PCR test up to 72 hours prior to traveling to Boston.  If you test positive you should not travel to Boston. Test results will need to be shown at our hospitality check-in.   We will be providing self-tests while onsite and require all attendees to test prior to going to any VOX activities.

Question 2

Air Travel Arrangements

Accepted Answer

Flights will be arranged for you and must be secured via the Twilio VOX Summit Travel Team. Based on the information provided during registration a flight will be reserved. Please do not contact the airline directly to book or modify your reservation. Any additional costs, including adjustments and upgrades, are your responsibility. As per company policy, only 10 employees are permitted per flight.

Question 3

Ticketing Process

Accepted Answer

After completing your registration, the Twilio VOX Summit Travel Team will provide a proposed itinerary within 2 business days. Please note that you will have 24 hours to respond with your approval or change request. Once  the itinerary is finalized and accepted, your reservation will be secured, and you will receive an e-ticket confirmation. 
 The best available itinerary will be selected, within the required arrival parameters into Boston Logan International Airport. Any specific requests should be identified within the  Air Information page of the registration form. 
 Once your flight has been ticketed, any changes or additional fees will be at the your  expense . To make any adjustments  to your flight reservation, contact the Twilio VOX Summit Travel Team at (1) 212-802-6032 or voxsummit@vwti.com.

Question 4

Baggage Allowance

Accepted Answer

Twilio employees may submit up to $60 in baggage expenses.

Question 5

Extended Travel

Accepted Answer

If you wish to extend your stay (before or after the VOX Summit), please indicate your preferred travel dates and itinerary details within the Air Information section of the registration form. If your travel plans require multiple stops, be sure to identify any additional details in the comments field.

Question 6

Travel Documents for International Travelers

Accepted Answer

Passport & Visa Requirements – Each individual traveling across an international boundary is solely responsible for obtaining all necessary travel documents, including any required visas. A valid passport is required for travel into, and out of the United States. Your passport MUST be valid for 6 months past your scheduled date of departure. The name on your passport must match your airline reservation details EXACTLY. A visa may also be required for your travel. Please contact your local embassy or consulate to obtain the most updated information. Be sure to check not only your destination but all your connecting cities/countries for transit visa requirements. All non-US and Canadian passport holders must hold either a valid visa or ESTA (for Visa Waiver Program nationals) for travel to the United States. Approximately one week prior to your departure, you will receive a final confirmation with details on  your hotel reservation, activity selections, flight itinerary, and ground transportation.

Question 7

Hotel Extensions

Accepted Answer

For individual extensions, additional hotel nights may be requested during registration and the reservation will be secured on your behalf, subject to hotel availability. The Twilio VOX Summit program will include the nights of May 16, 17, and 18. Costs for additional nights will be your responsibility, and standard rooms will be offered at the group rate of $575 per night plus 16.45% tax, based on availability. Should your requested extension night not be available, the Twilio VOX Summit Registration Team will notify you via email. Any additional fees incurred due to an extension will be a personal expense and are not reimbursable.

Question 8

Charges/Cancellations

Accepted Answer

To make any adjustments to your hotel reservation please contact the Twilio VOX Summit Registration Team at (203)604-1254 or VOXsummit@wingsunlimited.net

Question 9

Ground Transportation

Accepted Answer

Round trip ground transportation from Boston Logan International Airport to  Four Seasons Hotel One Dalton Street will be provided on arrival and departure. Details will be included in your final confirmation email. Rental cars or personal airport transportation expenses  will not be covered by Twilio.

Question 10

Parking

Accepted Answer

Parking fees will be covered by Twilio for local attendees. Overnight valet parking is $60 per night.

Question 11

What is included in the program?

Accepted Answer

-Round trip airfare to Boston, Massachusetts,  transfer from the airport to the hotel on program arrival date (May 16) and on departure date (May 19) -Room and tax for one hotel room for you at the Four Seasons, One Dalton Street, Boston for the nights of May 16, May 17 and May 18. -Transportation to hosted activities. -Breakfast, lunch and dinner as outlined in the program agenda. -Choice of hosted activity on May 17 and May 18. -All gratuities associated with Twilio VOX Summit sponsored functions. Bell staff, housekeeping, banquet staff,  drivers and tour guides have all received gratuity on your behalf.

Question 12

May I bring a guest to VOX Summit?

Accepted Answer

The VOX Summit is only for VOX Twilions; guests are not permitted to attend this event.

Question 13

I'd like to add a few days to my trip. What are the costs?

Accepted Answer

When registering, please indicate that you would like to extend your travel and identify your dates of choice. Note that prices will depend on room type and availability. Room rates start at $535 per night plus 16.45% taxes. After you complete your registration, the Twilio VOX Summit Registration Team will verify availability and reach out to you via email to confirm the extension. Please wait to receive that confirmation before booking finalizing your flight arrangements.

Question 14

Can I upgrade my airline seats?

Accepted Answer

If you would like to a seat upgrade, please work with the VOX Summit Travel Team. You will be responsible for any cost difference. We recommended that you upgrade your seats as soon as you book your flight as space is limited and subject to availability. For mileage or travel certificate upgrades you can contact our Travel Team for assistance.   VOX Summit Travel Team (1) 212-802-6032 voxsummit@vwti.com

Question 15

Why does the travel team indicate that a flight is not available but I can book it online?

Accepted Answer

Per company policy only 10 attendees can travel on the same flight. The Travel Team is monitoring the reservations and will flag a flight when that capacity is reached.

Question 16

How do I change my flight once booked?

Accepted Answer

Any changes to your airline itinerary should be communicated to the Twilio VOX Summit Travel Team immediately. Due to possible schedule changes, you must re-confirm your reservation one day prior to departure.  VOX Summit Travel Team: (1) 212-802-6032 voxsummit@vwti.com

Question 17

Are there any special requirements for travel due to COVID-10, such as required testing, etc.?

Accepted Answer

Travel restrictions and requirements due to COVID-19 are continuously evolving and vary from country to country, state to state and, sometimes, even from city to city. It is each traveler’s responsibility to research and stay abreast of all governmental requirements for entry and exit for their home country/state/city, Massachusetts, and any/all countries/states they may be transiting through.

Question 18

What Personal Expenses will I incur?

Accepted Answer

You will be responsible for non-group meals outside of those included during the official program. If you extend your stay you will be responsible for these costs.  These charges are to be submitted via Expensify for reimbursement. Rental car expenses are not reimbursable.

Frequently Asked Questions

© 2022 Twilio

Privacy Policy

Terms of Service